Freshness Resolution Policy

Effective: 14 July 2026

1. Our freshness promise

Every vegetable batch is inspected at our harvest desk before dispatch. If your order arrives damaged, spoiled, or materially different from what was purchased, we will work with you toward a fair resolution.

2. Eligible claims

• Wrong vegetable variety or pack size delivered.
• Produce arrived crushed, mouldy, or clearly unfit for consumption on arrival.
• Shipment lost or not delivered within the committed window (subject to courier confirmation).

3. Claim window

Report issues within 24 hours of delivery with photographs of the affected produce and your order ID. Claims raised after this window may not qualify for replacement or refund.

4. Resolution options

Approved claims may receive a replacement shipment (where stock permits), store credit, or a partial/full refund to the original payment method. Cash-on-delivery refunds are processed via UPI or bank transfer within 7 business days.

5. Non-eligible items

Normal cosmetic marks, minor size variation, and natural wilting after the 24-hour claim window are not grounds for refund. Items stored improperly after delivery are excluded from this policy.